Shipping policies
Please take in consideration that I’m not responsible for seizes at customs or damage to items. Please read these policies.
How will my item be shipped?
Your item will be carefully packed and shipped by the Dutch postal service PostNL. You will receive a tracking number so you will be able to track your order. We try to ship your order in 1-3 workdays.
Which countries do we ship to?
In general I offer worldwide shipping, but there are some exceptions for specific items. For specimens that are listed as CITES I only offer shipping within the EU, since these specimens require extra documentation when exported to countries outside the EU that handle the CITES laws.
At each product page you can see if the specimen is listed as CITES and can be shipped worldwide. If you have any questions regarding the laws you can contact me through the contact page.
Shipping rates and insurance
All your purchases will be sent with insurance and a tracking number.
The rates will be calculated in your cart.
Buying multiple items
If you purchase multiple items I will do my best to safely fit them into one package. If the order has to be split up in multiple packages to ensure safe arrival of the purchased items, or if the package is over the weight limit (2kg outside of the Netherlands) I will send you an additional invoice for the extra shipping costs.
How long does it usually take for an order to arrive?
Shipping within the Netherlands packages usually take 1-2 business days to arrive. Shipping to countries within Europe can take between 3 to 10 business days, but sometimes it takes a longer. Shipping to the rest of the world can take up to 3 weeks or more. It also can take longer when a packages are hold up in customs.
Normally packages will be offered 1 time or will be delivered at the local post office. Packages that are not collected are normally shipped back to me. If I need to reship it, you have to pay again for the shipping costs. Please keep in mind when packages are send retour it takes a very long time for the delivery. For orders to the USA: use the website of USPS. Please look at your tracking number and follow your package and make sure you claim it in time.
Laws regarding taxidermy
Make sure you check the animal part laws of your own country before purchasing items from our shop. These laws do differ between countries and states. When you commit to buy anything from our site you agree on being responsible for importing the product. I’m not responsible for packages that are seized at the customs.
For specimens that are listed as CITES I only offer shipping within the EU since these specimens require expensive documentation when exported to countries outside the EU that handle the CITES laws. At each product page you can see if the specimen is listed as CITES and can be shipped worldwide.
PLEASE NOTE FOR SHIPPING INSIDE THE EU
All my European birds are provided with a closed breeding ring to indicate that they are not taken from the wild and thereby legal to own in the EU.
PLEASE NOTE FOR SHIPPING OVERSEAS FROM OUTSIDE THE EU
All my European birds are provided with a closed breeding ring to indicate that they are not taken from the wild and thereby legal to own in the EU.
Note that it is the customers own responsibility to check their country’s (state’s) rules and laws. I cannot give a refund if the package is seized by customs.
If you have any questions regarding the laws you can contact me trough the contact page.
Tax
Some countries may charge an importing tax and or custom charges, these costs are for the customer.
Damaged items and returns
If your item doesn’t arrive or arrives damaged please contact me as soon as possible so we can resolve the problem. Take in account that shipping is at your own risk. I pack our orders with the greatest care but I don’t have influence how post services handle packages. I ship with insurance in case a packages goes missing the postal service will set up an investigation to locate the package.
Please think it through before buying your taxidermy item as I prefer to do not take returns. I do not want to have our items shipped back because of the fragility of the specimens and the time and care it takes to pack them carefully. Returning items would significantly increase the risk of damaging the item(s) during shipping. If you want to return your item this is only possibly if you return it in the original condition and packaging. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Refunds
Once your return is received and inspected, I will send you an email to notify you that we have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping returns
For returns please contact me. You will be responsible for paying for your own shipping costs for tracked shipping with insurance returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. I don’t guarantee that we will receive your returned item.
