F.A.Q.

– General –

 

Who are we?

  • We are a team of professional taxidermist based in the Netherlands. All our items are made with care and passion, resulting in high quality handmade products. 

 

How do you require your specimens?

  • Our animals do come from breeders, zoo’s or farms and died of natural causes or had to be put down due to disease. None of our animals are killed for the purpose of taxidermy.

 

– Shipping –

 

How wil my item be shipped?

  • Your item will be carefully packed and shipped by the Dutch postal service PostNL or DHL. You will receive a tracking number so you can follow your order. If you purchase multiple items we will do our best to safely fit them into one package. If the order has to be split up in multiple packages to ensure safe arrival of the purchased items, or if the package is over the weight limit (2kg outside of the Netherlands) we will send you an additional invoice for the extra shipping costs.

 

Which countries do we ship to?

  • In general we offer worldwide shipping, but there are some exceptions for specific items. For specimens that are listed as CITES we only offer shipping within the EU since these specimens require expensive documentation when exported to countries outside the EU that handle the CITES laws.

  • At each product page you can see if the specimen is listed as CITES and can be shipped worldwide. If you have any questions regarding the laws you can contact us trough the contact page.

 

Shipping rates and insurance

  • All your purchases will be sent with insurance and a tracking number.

 

Small packages are provided with an insurance up to 50 euros, larger packages are provided with an insurance up to 500 euros. If you prefer to have your package insured differently please contact us through the contact form.

Netherlands
Up to 5 kg €8

European Union
Up to 2 kg  €15
Up to 2 kg €18

Rest of Europe
Up to 2 kg  €18
Up to 2 kg €22

Rest of the world
Up to 2 kg  €26
Up to 5 kg €32

  • If you purchase multiple items we will do our best to safely fit them into one package. If the order has to be split up in multiple packages to ensure safe arrival of the purchased items, or if the package is over the weight limit (2kg outside of the Netherlands) we will send you an additional invoice for the extra shipping costs.

 

How long does it usually take for an order to arrive?

  • When shipping within the Netherlands packages usually take 1-2 business days to arrive. When shipping to countries within Europe it can take anywhere between 3 to 10 business days, but sometimes it takes a bit longer. Shipping to the rest of the world can take up to 3 weeks or sometimes more. It can take longer when the item goes through the customs.

  • Most of the time the package will either be offered 3 times at the shipping address or it will be delivered at the postal office and usually you will have to sign for arrival. If the package is sent back to us because you failed to pick it up we will contact you to make arrangements for re-sending the package. The additional costs will be yours, please be aware this also increases the total shipping time. Please look at your tracking number and follow your package and make sure you claim it in time.

 

 

– Laws regarding taxidermy –

  • Make sure you check the animal part laws of your own country before purchasing items from our shop. These laws do differ between countries. When you commit to buy anything from our site you agree on being responsible for importing the product, we are not responsible for packages that are seized at the customs.
    For specimens that are listed as CITES we only offer shipping within the EU since these specimens require expensive documentation when exported to countries outside the EU that handle the CITES laws. If you live outside of the EU and are willing to pay the extra cost (about 60 euros) for CITES import/export documents please contact us for further information.At each product page you can see if the specimen is listed as CITES and can be shipped worldwide.

 

— PLEASE NOTE FOR SHIPPING INSIDE THE EU —

  • All our European birds are provided with a closed breeding ring to indicate that they are not taken from the wild and thereby legal to own in the EU.

 

— PLEASE NOTE FOR SHIPPING OVERSEAS FROM OUTSIDE THE EU —

  • All our European birds are provided with a closed breeding ring to indicate that they are not taken from the wild and thereby legal to own in the EU.

  • Our items are all professional taxidermied and cleaned.

  • Note that it is the customers own responsibility to check their country’s (state’s) rules and laws. We cannot give a refund if the package is seized by customs.

  • If you have any questions regarding the laws you can contact us trough the contact page.

 

 

– Tax –

 

  • Some countries may charge an importing tax when items are shipped there from another country, these costs are for the buyer. In some cases customs charges can be billed, these too have to  be paid by the buyer.

 

– Damaged items and returns –

 

  • If your item doesn’t arrive or arrives damaged please contact us as soon as possible so we can resolve the problem.

  • Please think it through before buying your taxidermy item as we prefer to do not take returns. We don’t want to have our items shipped back because of the fragility of the specimens and the time and care it takes to pack them carefully. Returning items would significantly increase the risk of damaging the item(s) during shipping.  If you want to return your item this is only possibly if you return it in the original stage and packaging.

  • If your item is damaged or something is wrong with it please contact us as soon as possible so we can resolve the problem. In this case we might ask you to take pictures and to send the item back to us.